Refund & Returns Policy

Return Window

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Return

Item must be unused and in the same condition that you received it.
Must be in original packaging.
Receipt or proof of purchase is required.

Non-returnable Items

Perishable goods such as chocolate, flowers, or frames.

Partial Refunds

Item not in original condition, damaged, or missing parts not due to our error.
Item returned more than 10 days after delivery.

Refund Process

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within a few days.

Late or Missing Refunds

Check your bank account again.
Contact your credit card company.
Contact your bank as processing time may vary.
If still not received, email us at contact@todugift.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact: order@todugift.com
Send returns to:
F-23/24, Rohini Sec-7, New Delhi – 110085, Ph.: +91 8368945892

Gifts

If marked as a gift and sent directly to you, you’ll receive a gift credit. Otherwise, the refund goes to the gift giver.

Shipping Returns

Return your product to:
F-23/24, Rohini Sec-7, New Delhi – 110085

You’re responsible for shipping costs. They are non-refundable.
Refunds will have shipping cost deducted if applicable.
For valuable items, consider using trackable shipping or insurance.