Frequently Asked Questions – ToduGift.com

1. What is a personalised gift? +
A personalised gift is a product that can be customized with names, messages, photos, or special dates to make it unique and meaningful for the recipient.
2. What types of personalised gifts do you offer? +
We offer custom mugs, photo frames, cushions, nameplates, engraved keychains, T-shirts, and more.
3. How do I personalize a gift on your website? +
Choose a product, click on “Personalize Now,” upload images or add text, preview it (if available), and place the order.
4. Is there an extra charge for personalization? +
Some products include personalization in the price. If not, any additional charges will be clearly mentioned.
5. Can I preview the final design before placing the order? +
Yes, many products allow a live preview. For others, our design team ensures layout and clarity before printing.
6. Can I make changes after placing a personalised gift order? +
Changes can only be made within 2 hours of placing the order, before production starts. Contact support immediately.
7. How long does it take to deliver a personalised gift? +
Production takes 3–7 business days. Delivery time depends on your location and shipping method.
8. Can I return or cancel a personalised gift? +
Personalised items are non-returnable and non-refundable unless defective or damaged.
9. Will the colors or design look exactly like the preview? +
We maintain high-quality standards, but slight variations may occur due to screen settings or material differences.
10. What should I do if my personalised gift arrives damaged? +
Please contact our support within 24 hours with photos of the damaged product and packaging. We’ll assist promptly.